TERMS OF SALE AND RETURNS

The owner of the online store https://www.peninuki.ee (hereinafter the Online Store) is Punahabe OÜ (12743315), located at Meisli 26, Tartu 50107, Estonia.

• The Peninuki online store accepts card payments and bank transfers.
• The currency used for transactions is the euro.
• Alcoholic beverages are only sold to adult (18+) customers. The buyer’s age will be verified upon delivery. Punahabe OÜ may refuse to hand over the goods if you cannot prove your age upon receipt. In such cases, the purchase price and shipping costs will not be refunded. When picking up goods from a parcel terminal, you must identify yourself with your ID card.

Through Maksekeskus AS, Punahabe OÜ customers can use bank links for the following banks:
-Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank

Validity of the sales contract, product and price information:
The terms of sale apply when purchasing goods from the Online Store.
Prices for products sold in the Online Store are indicated next to the products.
A delivery fee will be added to the price, unless agreed otherwise.
The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer during checkout.
Product information is provided in the Online Store directly next to the item.
Placing an order: To order goods, add the desired products to the shopping cart. To complete the order, fill in the required data fields and select a suitable delivery method. The total cost will then be displayed, which can be paid via a bank link or another payment solution.
The contract takes effect once the amount due is received in the Online Store’s bank account.

Delivery terms
If the ordered goods cannot be delivered because they are out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but no later than 14 days after the notification.
Shipping costs are borne by the buyer, and the relevant price information is displayed next to the shipping method. Shipments within Estonia generally reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
Delivery outside of Estonia takes place within 30 calendar days. In exceptional cases, we have the right to deliver the goods within up to 45 calendar days.

• The delivery partner is AS Eesti Post.

Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods in the same way as would be allowed for testing goods in a physical store.
If the goods have been used for purposes other than those necessary to verify their nature, characteristics, and functioning, or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
To return the goods, a written application for withdrawal from the purchase must be submitted and sent to the email address tellimused@peninuki.ee no later than 14 days after receiving the goods. The costs of returning the goods are borne by the buyer, except if the reason for the return is that the item does not correspond to what was ordered (e.g., a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to the carrier within the aforementioned period. Upon receiving the returned goods, the Online Store will immediately, but no later than 14 days after receiving the withdrawal application, refund all fees received from the buyer under the contract.
The Online Store may refuse to make refunds until it has received the item that is the subject of the contract back or until the buyer has provided evidence of having sent the item back, whichever occurs earlier.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the cost that exceeds the cost associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store was marked significantly below the market price due to an error. Right to file a claim: The Online Store is responsible for any non-compliance or defect of the goods sold to the buyer that existed at the time of delivery and which appears within two years of the delivery to the buyer. During the first six months from delivery, it is assumed that the defect existed at the time of delivery. It is the Online Store’s responsibility to rebut this assumption.
If a defect appears, the buyer has the right to contact the online store within two months by sending an email to tellimused@peninuki.ee.
The Online Store is not responsible for defects that occur after the goods have been delivered to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods.
If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract to the buyer.
The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer (including name, phone number, address, email address, bank details) only for processing the order and shipping the goods to the buyer.
The Online Store transmits personal data to transport service providers in order to deliver the goods.
The Online Store will send newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the website and indicating their interest in direct mail notifications.
The buyer can opt out of email offers and newsletters at any time by letting us know via email or by following the instructions provided in the email containing the offers.
Punahabe OÜ is the controller of personal data; Punahabe OÜ transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS.

Dispute resolution
If the buyer has any complaints regarding the Online Store, they should be sent to the email address info@peninuki.ee. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee. You can review the procedural terms and submit an application here.
The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. Reviewing the buyer’s complaint at the committee is free of charge. The buyer may also turn to the European Union’s online dispute resolution platform.